PREMES Plans

Legal

Terms of Service

Effective October 21, 2026

These Terms of Service ("Terms") are an agreement between you and PREMES LLC, a Nebraska limited liability company ("PREMES", "we", "us"). They apply to the PREMES website, the PREMES apps (Security, VPN, Passwords and Data Removal), PREMES hubs and installed hardware services, subscriptions, the free privacy scan and any related service (together, the "Services"). By creating an account, buying a subscription, running a scan or otherwise using the Services, you agree to these Terms and to our Privacy Policy.

Please read section 14 carefully. It requires most disputes to be resolved by individual binding arbitration and waives class actions and jury trials, unless you opt out within 30 days.

1. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for your account, for keeping your sign-in methods, devices, recovery shares and passwords secure, and for everything done through your account. Tell us promptly at support@premes.org if you believe your account has been compromised. We may refuse, suspend or close accounts that violate these Terms.

2. Subscriptions, billing and renewal

  • Automatic renewal. Paid plans are subscriptions billed in advance for each monthly or yearly period and renew automatically at the then-current price until you cancel. By subscribing you authorize PREMES and its payment processor, Stripe, to charge your payment method for each renewal.
  • Cancelling. You can cancel at any time by emailing support@premes.org from your account email or through any cancellation option we provide. Cancellation stops the next renewal; your plan stays active until the end of the period already paid.
  • Refunds. Fees are non-refundable, including for partial periods, unused features or periods in which you did not use the Services, except where a refund is required by law or we decide, at our discretion, to issue one.
  • Price changes. We may change prices or plan features. Price increases apply from your next renewal after at least 30 days' notice by email.
  • Taxes. Prices exclude taxes unless stated. You are responsible for any applicable taxes.
  • Failed payments. If a payment fails we may retry it, limit paid features or suspend the plan until it is paid.
  • Promotions and free use codes. Trials, promotions, discounts and free use codes have the terms shown when offered, are single-use unless stated, have no cash value, and may be withdrawn or changed at any time before they are redeemed.

2A. Pre-orders

Some Services, currently PREMES VPN and PREMES Passwords, are sold as pre-orders while in development and are expected to launch within about two months of purchase. Pre-order subscriptions are billed from purchase; when the Service launches we credit the time you paid for before launch by extending your subscription by the same amount at no charge. Launch dates are estimates and may change. If a pre-ordered Service has not launched within six months of your purchase, you may cancel and request a refund of the amounts paid for that Service. Bundles that include a pre-ordered Service begin their other Services at purchase.

3. PREMES Security, hubs and hardware

  • Not a monitoring or emergency service. PREMES is self-monitored software. We do not provide professional monitoring, alarm response or emergency dispatch, and the Services are not a substitute for calling 911 or for professional security services.
  • No guarantee of protection. Cameras, detection, alerts and recordings depend on power, internet service, device placement, lighting, third-party services and other factors outside our control. We do not guarantee that any event will be detected, recorded, alerted or prevented, or that the Services will deter crime or reduce loss.
  • Your recordings and the law. You are solely responsible for where you place cameras and microphones and for complying with all laws on video and audio recording, notice and consent, including where others can be recorded. Do not record areas where people have a reasonable expectation of privacy.
  • Hardware and installation. Hardware, installation and on-site visits are quoted and sold separately and are subject to the quote or order you accept. Title to purchased hardware passes to you on payment in full.
  • Software updates. Hubs and apps update automatically. Some features require a current version, an internet connection or a paid plan; features that work on your home network may require a plan when used away from home.

4. Protection Plan (Protect+)

The Protection Plan is a service plan offered as part of an active Protect+ subscription; it is not insurance or an extended warranty. Covered equipment is the PREMES hub, up to four PREMES outdoor cameras and their PREMES-installed wiring at the service address on your account. Coverage builds by 10% for each month of the plan paid, up to 100%. You may make one claim in any 12-month period; for an approved claim we cover your coverage percentage of the part and you pay a $99 service visit. We decide whether to repair or replace, and replacements may be new, refurbished or equivalent models. The plan does not cover theft, loss, vandalism, intentional damage, misuse, fire, flood, lightning, power surges, other acts of nature, cosmetic damage, damage from unauthorized repair or modification, or equipment not installed or approved by PREMES. Coverage ends when the subscription ends.

5. PREMES VPN

The VPN is for protecting your own devices and traffic. You may not use it to break the law, infringe others' rights, send spam, attack or scan networks, distribute malware, evade lawful restrictions, or interfere with the service or other users. We may limit, suspend or end VPN access for misuse, for traffic that threatens our network, or where required by law. The VPN does not make you anonymous and does not protect you from sites you choose to visit or from your own devices. Our logging practices are described in the Privacy Policy.

6. PREMES Passwords

Your vault is encrypted on your devices with keys we do not hold. Because of that, we cannot see, recover or reset your vault contents if you lose access to all of your devices and recovery shares. You are responsible for keeping your recovery methods safe. We are not responsible for loss of access caused by lost devices, lost recovery shares or forgotten credentials.

7. Data Broker Removal and the free privacy scan

  • Authorization. To act for you, you appoint PREMES as your authorized agent and sign an authorization. You confirm the information you give us is yours (or that you are the parent or legal guardian of the person named) and is accurate. You authorize us to share it with people-search sites and data brokers solely to make and follow up on your requests.
  • No guarantee of results. We send requests and follow up, but removal depends on each company's compliance, and companies may refuse, delay, re-list or re-acquire information. We do not guarantee that any information will be removed or stay removed, and we are not responsible for third parties' acts or omissions.
  • The free scan. The free scan reports what the sites we can check show at that moment and may be incomplete or inaccurate. A "match" means a listing shows one or more of the details you entered; it may concern another person. Sites that block automated checks are reported as hidden records. You may only scan yourself.
  • Ending the service. When your plan ends we stop sending new requests. We never put back information we asked to have removed.

8. Acceptable use

You will not misuse the Services, including by reverse engineering them except as the law allows, accessing them by automated means other than our apps, probing or bypassing their security, overloading them, using them to harm others, or reselling them without our written permission.

9. Your content

You own your recordings, vault data and other content. You give PREMES a limited license to host, process, transmit and display your content only as needed to provide and improve the Services and to comply with law. You are responsible for your content and for having the rights to it.

10. Our property

The Services, software, designs and trademarks are owned by PREMES or its licensors. We grant you a limited, personal, revocable, non-transferable license to use the apps and software to use the Services under these Terms. Feedback you send us may be used without obligation to you.

11. Changes, suspension and termination

We may change, add or discontinue features or Services. If we discontinue a paid Service before the end of a period you paid for, we will refund the unused portion or move you to a comparable plan. We may suspend or terminate your access at any time for violation of these Terms, non-payment, risk to the Services or others, or where required by law. Sections that by their nature should survive termination will survive.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, PREMES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE OR WILL DETECT, PREVENT OR RECORD ANY EVENT.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PREMES AND ITS MEMBERS, EMPLOYEES, CONTRACTORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF PROPERTY, PROFITS, DATA, OR PERSONAL SAFETY, ARISING FROM OR RELATED TO THE SERVICES, INCLUDING THEFT, BURGLARY, INJURY OR OTHER LOSS THAT THE SERVICES DID NOT DETECT OR PREVENT. PREMES'S TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID PREMES FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF YOU PAID NOTHING. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

You will indemnify and hold PREMES harmless from claims, losses and costs (including reasonable attorneys' fees) arising from your content, your recordings, your misuse of the Services or your violation of these Terms or of law.

14. Disputes: arbitration and class action waiver

  • Talk to us first. Before filing a claim, email support@premes.org with a description of the dispute; we will try in good faith to resolve it within 60 days.
  • Binding individual arbitration. Any dispute that is not resolved will be decided by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, not in court, except that either party may bring an individual claim in small claims court or seek an injunction for misuse of intellectual property. The arbitration will take place in Sarpy County, Nebraska, or by video, and judgment may be entered in any court with jurisdiction.
  • No class actions or jury trials. You and PREMES each waive the right to a jury trial and to participate in a class, collective or representative action.
  • Opting out. You may opt out of this section within 30 days of first accepting these Terms by emailing support@premes.org with your name and a clear statement that you opt out of arbitration.

15. General

These Terms are governed by the laws of the State of Nebraska and applicable federal law, without regard to conflict of laws rules; subject to section 14, the state and federal courts in Sarpy County, Nebraska have exclusive jurisdiction. We may update these Terms; material changes will be posted here and, for paid plans, emailed at least 30 days before they take effect, and continued use after that means you accept them. If any part of these Terms is unenforceable, the rest remains in effect and that part is enforced to the maximum extent permitted. These Terms, together with any order or quote you accept and the Privacy Policy, are the entire agreement between you and PREMES about the Services. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets. We may send you notices by email or in the apps.

16. Contact

PREMES LLC · Bellevue, Nebraska · support@premes.org