Legal
Privacy Policy
Effective October 21, 2026
PREMES LLC ("PREMES", "we") builds security and privacy software. This policy explains what personal information we collect through the PREMES website, apps, hubs and services, how we use it, who we share it with and the choices you have. We do not sell your personal information and we do not share it for advertising.
What we collect
- Account information: your name, email address, sign-in credentials (stored as salted hashes or passkeys), and household members you add.
- Billing information: your plan, billing status and the email used to subscribe. Card details are collected and stored by Stripe; we never see or store your full card number.
- Security system data: camera recordings and live video stay on your PREMES hub in your home. When you view them away from home they pass through PREMES relay servers. With Cloud Backup, copies of your recordings are encrypted before they are stored on our servers. Detection events (for example "person at the front door"), device status and settings are stored to run the app.
- VPN: your device's VPN public key, the connection details needed to operate the service, and aggregate bandwidth. We do not log the websites you visit, your DNS queries or the content of your traffic.
- Passwords: your vault is encrypted on your devices before it reaches us. We store only encrypted data and cannot read it.
- Data removal and the free scan: the name, city, state, email (and any other details you choose to give) needed to search people-search sites and send removal requests; the results of those searches; your signed authorization (your signature, printed name, date, IP address and browser); and the requests we send and replies we receive. In scan results we show which sites matched and what kinds of details they show, never the listings' contents.
- Website and app diagnostics: device type, app version, errors and performance timings that help us keep the service working. We do not use third-party advertising trackers.
- Communications: emails you send us and our replies.
How we use it
To provide, secure and support the Services; to process payments; to send you service messages (sign-in codes, alerts, receipts, scan reports and plan notices); to make data broker requests you authorized; to prevent fraud and abuse; to improve the Services; and to comply with law. We email you about new PREMES products only if you are a customer or asked to hear from us, and every such email lets you unsubscribe.
Who we share it with
- Service providers that process data for us under contract: Stripe (payments), Twilio SendGrid (email delivery), our server host OVHcloud (data centers in the United States), Apple and web push services (notifications).
- Data brokers and people-search sites, only the details needed to find and remove your records, only when you use Data Removal, and only with your authorization.
- Legal and safety: when required by law or valid legal process, or to protect the rights, property or safety of PREMES, our users or others. Because recordings stay on your hub and vault data is encrypted, we often cannot provide that content.
- Business transfers: in a merger, acquisition or sale of assets, subject to this policy.
How long we keep it
- Account and billing records: while your account is open and as required for tax and accounting afterwards.
- Cloud Backup recordings: for the retention period of your plan, then deleted.
- Free scan details: deleted within 30 days if you do not subscribe, or within 72 hours of clicking "Delete my data".
- Data removal authorizations and request records: for as long as you use the service and as needed to show the requests were authorized.
- Diagnostics: up to 90 days in identifiable form.
Security
We use encryption in transit, encryption at rest for backups and vaults, hardened servers, access controls and audit logs. No system is perfectly secure, and we will notify you of a breach affecting your information as the law requires.
Your rights and choices
You can ask to access, correct, download or delete your personal information, and you can delete your scan from the results page at any time. Residents of California and other states with consumer privacy laws have these rights by law, along with the right to know what we collect and to not be discriminated against for using them. We do not sell or share personal information as those laws define it, and we do not use sensitive information to infer characteristics about you. To make a request, email support@premes.org from the email on your account; we will verify your request before acting on it, and you may use an authorized agent.
Children
The Services are not directed to children under 13, and we do not knowingly collect their information. A parent or guardian may use Data Removal on behalf of their child.
Changes
We will post any changes here and, for material changes, notify you by email or in the apps before they take effect.
Contact
PREMES LLC · Bellevue, Nebraska · support@premes.org