Refund & Return Policy

Digital subscriptions & services

• Unless required by law, all sales are final for digital products, subscriptions, setup fees, and professional services once delivered or activated.
• We may, at our discretion, issue a pro‑rated credit if we are unable to provide the subscribed service due to our fault for more than 72 consecutive hours.
• Chargebacks: If you initiate a chargeback without first giving us a reasonable opportunity to resolve the issue, we may suspend or terminate your account.

Physical merchandise (if offered)

• Unopened, unused items in original packaging may be returned within 14 days of delivery with proof of purchase.
• Consumable goods (including perishable or opened items) are not returnable unless defective upon arrival.
• Customers are responsible for return shipping unless the return is due to our error or a defective item.

How to request a refund or return

Contact support@premes.org with your order number, the item or service, and the reason for your request. We will provide instructions and eligibility information based on this Policy and applicable law.

Exchanges

Where inventory permits, eligible returns may be exchanged for the same item. Otherwise, a refund will be issued to the original payment method.

Shipping issues

If a shipment is lost or damaged, contact us within 5 business days of the carrier’s delivery date (or expected date for lost shipments). We may ask for photos or other documentation.

Contact

Email: support@premes.org